Odin: what the front desk should do next.
An urgent-first list of the calls and tasks that move care and revenue, plus the paperwork around each visit. In daily use at the practices we bill for.
TCM window closes tomorrowP1
Post-discharge visit not bookedP2
Paste-ready chart text attachedP3
Last wellness visit 14 months agoP3
What’s on the list
Discharge and TCM countdowns
When a patient leaves the hospital, the follow-up call lands on the list with the transitional-care window counting down: closes today, tomorrow, in three days. Booking the follow-up visit closes the task by itself.
ACO care gaps
Alerts from your ACO’s portal become tasks, so the post-discharge follow-ups your contract is measured on don’t sit in a portal nobody opens.
MIPS gaps, closed with chart text
Odin shows which quality measures are still open for each patient. When a document closes one, it gives the MA paste-ready text for the chart, citing the document, which is exactly what our coding pipeline picks up and bills.
Wellness visits
Patients due for an annual wellness visit, and an AWV checklist of the open items for the day of the visit.
One key per call outcome
Scheduled, left voicemail, no answer, declined. Retries come back on their own, and a mistake can be undone.
Around each visit
Prep sheets
One printed page per patient, or the whole day at once, with recent labs, the paperwork they need to sign and screening questionnaires to hand over.
Check-in
Checking a patient in from Odin sets their status in your EHR and tells the MA they’re ready.
Checkout, step by step
Payment, what to hand the patient, referrals, the next visit, then check out in the EHR. Nothing gets skipped because the window got busy.
Finding a time
Odin suggests open times from each practice’s own schedule rules, and can cancel a visit in your EHR when the patient reschedules. The booking itself is made in the EHR.
Payments at the desk
Today’s amounts to collect, card fees estimated before the card is run, and desk card payments reconciled against the EHR.
Also in Odin
Referrals and contacts
Referrals tracked with their diagnosis codes, and a directory of outside clinicians and facilities with their fax numbers.
Medication and care team
Medication reconciliation against pharmacy fills from ACO claims, and a care team built from claims and written back to your EHR.
Access log
Every look at patient information is logged, with an audit trail.
Coming next
In development Online check-in: one link for the patient to sign forms, upload their card and pay their copay before they arrive.
Want Odin at your front desk?
Odin is set up for the practices we bill for. Tell us about your practice and we'll show it to you with invented patients.