IT & Infrastructure

The systems your staff touch every day, kept working

Networks, phones, email, remote support, and access control - run by people who answer the phone.

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Enterprise support contracts sell you a ticket queue. This is the same set of capabilities, run by people who work directly with the staff using them.

Email Hosting

Professional email solutions for your practice

What it fixes

  • Email frequently marked as spam by recipients
  • No proper domain configuration (using @gmail.com or @yahoo.com)
  • Spam and phishing emails overwhelming staff
  • No email encryption for patient communications
  • Email outages disrupt practice operations
  • Paying too much for email services

How we help

  • Professional email with your practice's domain
  • Self-hosted email, chat, and file sharing - your data on infrastructure we control, not a third-party cloud
  • Business-class spam and virus filtering
  • HIPAA-compliant email encryption
  • Cost-effective solutions that save you money

What’s included

Professional Domain Setup
Professional email addresses using your practice's domain with proper DNS configuration for maximum deliverability.
Enterprise Spam & Virus Protection
Enterprise-grade filtering that blocks 99% of spam, phishing attempts, and malware before it reaches your inbox.
HIPAA-Compliant Email Encryption
Automatic encryption for emails containing protected health information (PHI), ensuring complete HIPAA compliance.
Backup, Archiving & Mobile Access
All emails automatically backed up and archived for search and retrieval with mobile device synchronization for on-the-go access.

Help Desk Support

Dedicated IT support when your staff needs it

What it fixes

  • Staff wastes hours troubleshooting IT issues
  • No single point of contact for tech problems
  • Computers and software aren't kept updated
  • Printers, scanners, and other devices frequently break
  • No documentation of IT issues and resolutions

How we help

  • Dedicated help desk phone and email support
  • Remote troubleshooting and issue resolution
  • Automatic system patching and updates
  • Hardware and software configuration
  • Issue tracking and knowledge base

What’s included

Dedicated Support Channel
Single point of contact for all IT support needs with dedicated phone for urgent issues and email for non-urgent requests.
Remote Troubleshooting
Rapid diagnosis and resolution via remote desktop access, minimizing downtime and disruption to practice operations.
Automatic System Updates
Keep all systems current and secure with automatic security patches and feature updates applied during scheduled maintenance.
Complete Hardware & Software Support
Comprehensive support for all office equipment (computers, printers, scanners) and practice applications (EHR, billing software, MS Office).

IT Infrastructure & Support

Complete IT foundation for your medical practice

What it fixes

  • Outdated IT infrastructure causing productivity bottlenecks
  • Server failures and downtime disrupting practice operations
  • Slow workstations frustrating staff and reducing efficiency
  • Network issues preventing access to critical applications
  • Lack of disaster recovery plan putting patient data at risk

How we help

  • Enterprise-grade server infrastructure with redundancy
  • High-performance workstations optimized for medical software
  • Reliable networking with business continuity features
  • HIPAA-compliant security infrastructure
  • Complete disaster recovery and business continuity planning

What’s included

Enterprise Server Infrastructure
Reliable enterprise-grade servers with redundant configurations and virtualization for maximum uptime and efficiency.
High-Performance Workstations
Computers optimized specifically for healthcare applications with standardized configurations for easy management.
Secure Network Infrastructure
Reliable networking with business-grade equipment, enterprise Wi-Fi, and automatic failover for uninterrupted service.
HIPAA-Compliant Security & Backup
Complete security with firewall, endpoint protection, automated daily backups, and disaster recovery planning.

Keycloak Single Sign-On

One login for all your practice systems

What it fixes

  • Staff forgets multiple passwords for different systems
  • Password reset requests waste IT time
  • No centralized control over system access
  • Offboarding employees requires changing passwords in multiple systems
  • No multi-factor authentication for security

How we help

  • Single sign-on across all practice applications
  • Centralized user management
  • Multi-factor authentication (MFA)
  • Role-based access control
  • HIPAA-compliant authentication

What’s included

Single Sign-On
One login gives staff access to all practice systems (EHR, billing, email, documents) with seamless switching between applications.
Centralized User Management
Manage all user accounts from one interface - add employees, deactivate departures with one click, and reset passwords without IT.
Multi-Factor Authentication
Enhanced security with multiple authentication methods including SMS, email, authenticator apps, and hardware tokens.
Role-Based Access Control & Audit
Granular access control with custom roles and comprehensive audit logging for HIPAA compliance and security monitoring.

Network Management

Enterprise-grade connectivity that keeps your practice online

What it fixes

  • Slow internet speeds frustrating staff and patients
  • Frequent connectivity issues disrupting operations
  • No redundancy - single point of failure risks
  • Outdated network equipment causing bottlenecks
  • Unsecured network exposing patient data

How we help

  • Enterprise-grade fiber internet installation and management
  • Business-class firewall with intrusion prevention
  • Automatic failover systems for uninterrupted service
  • Proactive monitoring with 24/7 alerting
  • HIPAA-compliant network security configuration

What’s included

Fiber Internet Upgrade
Complete transition to enterprise-grade fiber connectivity with zero downtime, professional installation, and SLA monitoring.
Enterprise Firewall & Security
Business-class firewall with intrusion prevention, content filtering, VPN capabilities, and HIPAA-compliant security configuration.
Network Redundancy
Automatic failover between primary and backup connections with load balancing for uninterrupted connectivity during outages.
24/7 Monitoring & Power Protection
Continuous monitoring of all network devices with UPS systems for critical equipment to maintain connectivity during power outages.

Phone, Fax & Messaging Systems

Never miss a patient communication

What it fixes

  • Patients can't reach your practice during peak hours
  • Voicemails get lost or aren't checked promptly
  • Fax machine is unreliable and ties up phone lines
  • Staff can't answer calls when away from their desk
  • No patient texting capability

How we help

  • Business-grade phone system (VoIP or traditional)
  • Voicemail-to-email delivery for prompt response
  • Paperless faxing with email delivery
  • Mobile softphone apps for staff
  • Patient texting integration

What’s included

Phone System Setup
Cloud-based or on-premise business phone system with auto-attendant, call routing, and hold music that scales from single provider to multi-location practices.
Voicemail to Email
All voicemails automatically delivered to staff email inboxes as audio files with transcripts, ensuring no message is missed.
Paperless Faxing
Digital fax solution that sends and receives faxes via email - eliminating dedicated fax lines, paper jams, and busy signals.
Mobile Softphones & Patient Texting
Staff can make and receive practice calls from mobile devices with full call history access, plus two-way text messaging for appointment reminders and patient questions.

Real-Time Staff Messaging

Quick coordination without expensive licensing

What it fixes

  • Staff uses personal text messages for work communications
  • No way to quickly reach all staff at once
  • File sharing is cumbersome and unsecure
  • Important messages get buried in email
  • No audit trail of staff communications

How we help

  • Secure office-wide chat system
  • Private and group messaging
  • File sharing with version control
  • Message history and search
  • HIPAA-compliant communication

What’s included

Office Chat System
Self-hosted messaging platform that works on any device - desktop, web, or mobile with no per-user fees or subscription costs.
Private & Group Messaging
One-on-one private chats and team group chats for different departments or topics.
File Sharing & Message History
Drag-and-drop file sharing with automatic versioning and complete message history with search capability.
Security & Compliance & Notifications
All messages encrypted in transit and at rest, HIPAA-compliant for staff communications with desktop and mobile notifications.

RustDesk Remote Support

Secure remote access for fast IT problem resolution

What it fixes

  • IT issues require on-site visits, causing delays
  • Staff waits hours or days for IT support
  • Screen sharing tools aren't secure for healthcare
  • No way to remotely access servers or network devices
  • Travel costs for on-site support add up

How we help

  • Secure remote desktop access
  • Unattended access for servers and workstations
  • Session recording for audit and training
  • File transfer capabilities
  • HIPAA-compliant remote support

What’s included

Remote Desktop Control
Full remote access to any computer in your practice with high-performance display, multiple monitor support, and clipboard synchronization.
Unattended Access
Permanent remote access setup for servers and critical equipment enabling after-hours support and proactive maintenance without staff intervention.
Screen Sharing Collaboration
Real-time collaborative troubleshooting with staff including multi-party sessions, annotation tools, and chat functionality.
Secure Session Recording & Transfer
Automatic recording of all remote sessions for compliance with end-to-end encryption, two-factor authentication, and secure file transfer capabilities.

Secure Office Networks

HIPAA-compliant networking for medical practices

What it fixes

  • Patients accessing internal systems on guest Wi-Fi
  • No separation between staff and guest network traffic
  • Weak Wi-Fi signal in exam rooms and waiting areas
  • Unsecured network vulnerable to attacks
  • No visibility into who's on your network

How we help

  • Separate VLANs for staff, guests, and medical devices
  • Enterprise-grade Wi-Fi with professional installation
  • Guest network with captive portal and terms acceptance
  • Network access controls and device authentication
  • HIPAA-compliant security policies and configuration

What’s included

Network Segmentation
Complete separation of traffic types with isolated VLANs for clinical systems, administrative staff, guest access, and IoT medical devices.
Enterprise Wi-Fi System
Professional-grade wireless network with high-performance access points, seamless roaming, and coverage optimization throughout your facility.
Guest Network Portal
Professional guest Wi-Fi with custom captive portal, terms of service acceptance, usage limits, and automatic session expiration.
HIPAA-Compliant Security & Management
Enterprise-grade security with WPA3 encryption, device authentication, and centralized management dashboard for all network infrastructure.

Zammad Ticketing System

Professional support ticketing for your practice

What it fixes

  • Patient and staff requests get lost in email
  • No way to track issue resolution times
  • Staff doesn't know who is handling which request
  • No knowledge base for common issues
  • Can't measure support team performance

How we help

  • Centralized ticketing system for all requests
  • Automatic ticket assignment and escalation
  • Knowledge base for self-service
  • Performance metrics and reporting
  • HIPAA-compliant ticket management

What’s included

Comprehensive Ticket Management
Centralized system for tracking all request types including patient inquiries, staff IT requests, billing questions, and records requests with custom categories.
Multi-Channel Support
Accept tickets through email, web portal, phone, internal chat, and mobile app for maximum convenience.
Intelligent Assignment & Escalation
Automatic routing to the right person with load balancing, priority-based assignment, and escalation management based on SLA timeframes.
Knowledge Base & TKTech Integration
Self-service resource with searchable articles and seamless TKTech integration including records request workflows and 50/50 fee split tracking.

Something breaking more often than it should?

Tell us what keeps going wrong and who it lands on. If we are not the right fit, we will say so.

Talk to us

Or call +1.321.406.3933 | Month-to-month, no long-term contracts